Shipping policy

At CozyCanvas, we are committed to delivering your order quickly, safely, and with care. We work with trusted shipping partners to ensure a smooth and reliable experience from checkout to delivery. Please review the details below for information on shipping methods, timelines, and policies.

Shipping Methods

We offer multiple shipping options depending on your location. Once your order is processed, you will receive a tracking number so you can follow your package every step of the way. Delivery times and fees will vary by destination and service level.

International Shipping

We ship worldwide. Delivery times and fees depend on your destination country and local customs regulations. International orders may experience customs delays and may be subject to additional duties or fees based on the carrier and your country's import policies.

For any questions, contact us at contact@cozycanvases.com

Missing or Damaged Items

If your package arrives with missing or damaged items, please reach out to us within 7 days of delivery. Include the following for faster assistance:

  • Order number
  • Photos of the packaging if it arrived damaged
  • Photos of the item itself (if damaged)
  • Description of the issue

Claims submitted after 7 days may not be eligible for replacement or reimbursement.

Note about Minor Packaging Damage

We package all CozyCanvas products with care, but sometimes packages can get scuffed during transit. If the packaging is damaged but the product itself is completely fine, it will not qualify for a refund or replacement. If you have any concerns, feel free to contact us at contact@cozycanvases.com

Delivered but Not Received

If your tracking shows "Delivered" but you did not receive your package, please file a claim with the shipping carrier first. After that, send us the carrier's proof of loss or claim confirmation. Claims for missing packages marked as delivered are only eligible within 7 days of the delivery date.

Order Modifications

If you need to change your order (address, product, quantity), you may request a modification within 12 hours of placing your order. After 12 hours, your order may already be processing or in transit and changes may no longer be possible.

Order Cancellations

All orders are final once placed. We are unable to cancel or modify orders after checkout. Please double-check your details before completing your purchase.

Processing Times

Orders are processed within 1–3 business days, excluding weekends and holidays. Tracking information will be sent once your order has shipped.

If you have questions, our support team is always here to help at contact@cozycanvases.com

Estimated Delivery Times

United States
Standard: 5–10 Business Days

United Kingdom
Standard: 5–10 Business Days

Canada
Standard: 5–10 Business Days

Australia
Standard: 5–10 Business Days

New Zealand
Standard: 5–10 Business Days

EU Countries
Standard: 5–10 Business Days

Rest of the World
Standard: 5–10 Business Days